Idea #1 - When
you can't dazzle
'em with
brilliance,
baffle 'em with
bull
Chris Lydle -
Chris' Camera
Center - Aiken,
SC -
www.chriscamera.com
(with a tip
of the frosty
tankard to Phil
Gresham) For
several years
we've been
giving a bonus
envelope with
every digital
camera we sell.
It included
coupons for the
following:
- 10 4R
prints each
month for
the next
year
- 4 8"x10"
enlargements
during
specific
months
- Free
admission to
one of our
digital
camera
beginner's
classes
Some
customers
realized it was
a good deal.
Some complained
when they
inadvertently
missed a month
(or six) and
wanted us to
honor outdated
coupons.
Gradually the
program lost its
impact, so we
changed it:
First we
changed credit
card providers
so we could get
the best
possible gift
card program.
Then we started
promoting this:
Get $50
off the price of
any digital
camera when you
buy a "kiosk"
gift card
It's a little
confusing, but
here's the deal:
Buy a kiosk gift
card for $50.
You can use it
to make
enlargements or
4x6 prints or
greeting cards
or photo books
from your
favorite digital
pictures.
There's no
expiration date
and no niggling
little fees that
eat up your
credit balance.
Buy a digital
camera at our
already low
discount price.
We'll
immediately take
$50 off the
price of the
camera. Our ads
read
"Give the
Kiosk Gift Card
with the camera,
or keep it for
yourself, or
give it to
somebody else.
"There's
no limit to how
many cards and
cameras you can
buy. You may
never have to
pay for your
prints again."
Here's
how we
implemented the
project.
To make sure
that the kiosk
cards could only
be used for
kiosk products,
I gold stamped
each one using a
hot stamping
press I picked
up at the
Chester Flea
Market some 30
years ago for
$35. It melts
the word "Kiosk"
onto the card so
it can't be
altered.
The card is
delivered in an
envelope that
explains exactly
what it's for,
and that because
it was part of a
promotional
package it can't
be returned for
refund.
The first
line item on our
sales ticket is
a $50 Kiosk Gift
Certificate.
Next comes the
camera at our
selling price,
minus an instant
$50 coupon.
That makes
the perceived
price of the
camera lower
than most places
(even though we
start out well
above MAP), and
we're giving
them $50 in
kiosk services
(but charging
for it.)
We no longer
try to force
them to come in
every month for
10 free 4x6
prints - who
wants to sell 4
x 6 prints
anyway?
It's not a
perfect
promotion -
requires far too
much explanation
- but so far
it's working
pretty well.
Despite the
lower unit price
of digital
cameras in
general, and
despite the fact
that this lowers
sales in the
digital camera
category by $50
per unit - our
December digicam
sales dollars
were WAY ahead
of 2006!
And yes, we
do still include
the coupon for
free tuition to
our Digital 101
class - that
often closes the
sale!